One of the things I major in as the CEO of the Stacked Pickle is G.S.D–Getting S*** Done. As the leader of a restaurant system with over 400 employees and a growing number of franchisees, leading by example is key. In our system, we are looking for one thing from each of our team members: RESULTS.
So many times when we give a team member a project or task and follow up, we fall into the eerie cycle of excuses. Excuses are the antithesis of progress. In this video, I share 3 specific questions we can ask to facilitate results instead of the customary enabler, “Why”.
When a task isn’t completed, many times it is because a clear and concise plan was not laid out from the start. The first thing a leader needs to help his team member with is gaining clarity on a plan of action. Action Steps help set an expectation with your employees, create a road map to getting results, and keep a person responsible for specific tasks..
Once a plan is in place, a timeframe must be established. The reason excuses come about in the first place is that a deadline is not met. Establishing a timeframe moving forward ensures that both parties are clear on the new deadline. If missed, it also gives you validity in taking further action should the new deadline be missed.
The first two parts don’t work without commitment. When we look at excuses, they really stem from a lack of dedication to the task. There is no such thing as a good excuse.
While emergencies sometimes happen, a lack of communication is a lack of responsibility for outstanding obligations. The most important part of ensuring results is “buy-in”. Results don’t happen without commitment.
All in all, we don’t accept excuses high performing leaders & systems do not accept excuses. To quote my mentor & Hall Of Fame coach, Tony Dungy, the message here is simple:
No Excuses, No Explanations.
Plan it. Time it. Commit to it. EXECUTE.